Grants Operation Specialist

Grants Operation Specialist
Organization Name: 
Greater Twin Cities United Way
Job Category: 


Greater Twin Cities United Way lives in a unique space in the Twin Cities with a community of three million people who share our passion and mission. GTCUW impacts hundreds of thousands of people every year via community investments, donor events, workplace campaign events, conventions, volunteer events and community gatherings – giving everyone a voice in creating GTCUW.


Mission:          Galvanize our community to build pathways toward prosperity and equity for all.

Values:            Equity, Collaboration, Agility, Transparency


This position will support Community Impact Operations leadership with the development and project management of RFP processes, as well as execution of the various phases. This position will identify and drive the implementation of changes needed in technology infrastructure and business processes to guide efficient and effective grantmaking and grants management processes. This position is also responsible for project management and coordination of the Annual Reports and Financial Compliance processes, and additional cross-departmental projects as identified and assigned.


Process and Project Management (50%)

Develop, maintain and improve operational systems, processes and policies necessary for GTCUW  to achieve its grant-making goals, including but not limited to:

  • Assist Operations leadership with the development and project management of RFP processes as well as execution of the various phases. 
  • Assist with the development of training components for grantees and oversee training execution.
  • Responsible for project management and coordination of the Annual Reports and Financial Compliance processes.
  • Make recommendations for continuous improvement around processes, procedures, compliance and communications.
  • Identify and drive the implementation of changes needed in technology infraststructure and processes.
  • Participate in the planning and implementation of special projects outside of holistic and restricted grant making. 

Customer Service (50%)

  • Execute operations business processes for grant making and grants management to maximize internal operating efficiency and effectiveness, resulting in better customer support
  • Act as a liaison between Community Impact and IT and Finance to ensure customer needs are understood and that operational support aligns with GTCUW strategic objectives.
  • Train on policies, procedures & grant systems.
  • Maintain CI data integrity: enter and update grant and contact records; upload agreements and key documents.
  • Create and maintain grantee marketing lists.
  • Coordinate grantee communications.
  • Manage requests for impact data (investments & nonprofit partner information).


  • Bachelor’s degree plus and two plus years of operations experience or equivalent
  • Strong organizational and analytical skills demonstrating the ability to initiate, analyze, monitor and evaluate operational plans that support the organization’s mission and contribute to the overall goals and objectives of grant-making
  • Strong communication, interpretation and translation skills: ability to discuss needs and resources, listen and translate customer needs. is critical; skilled at working well with key stakeholders across organization, displaying timely responsiveness and transparency.
  • Excellent interpersonal skills: solid track record of collaboration and partnering
  • Ability to identify and assess process opportunities and gaps and provide recommendations for continuous improvement
  • Detail-orientation with an outcomes-focused approach 
  • Strong customer service orientation
  • Strong commitment to quality, accurate work and high productivity
  • Knowledge of the utilization of information systems to support grant-making activities, including strong computer skills (MS Office Suite tools, customer relationship management database – Microsoft SharePoint and CRM preferred); technologically savvy in handling of administrative practices
  • Ability to adapt to changing situations and ambiguity.
  • Skilled at working well with key a group of key stakeholders across organization