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IST Application Support Specialist

Organization
C.K. Blandin Foundation
Location
Grand Rapids, MN
Salary Range
$30.75 - $31.75
Posting Date
February 9, 2024
Application Deadline
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Job Description
  1. Provide IST Application Support
  • Serve as the primary contact to staff for IST application support.
  • Communicate effectively and build positive relationships with the IST team, end users, and vendors.
  • Maximize utilization of IST applications through creation of training resources and delivery of end-user training.
  • Analyze, troubleshoot, and resolve IST application issues; maintain communication and monitor through resolution.
  • Proactively partner with other staff to identify all impacts of a proposed solution to issues, opportunities, and requests.
  • Build and maintain documentation of IST application workflows and processes.
  • Utilize a variety of resources to maintain and expand knowledge of IST applications to provide support and troubleshooting to end users. 
  • Serve as primary support contact for AV systems in meeting rooms for internal and external groups. Work with Network and Security Administrator to troubleshoot AV issues.
  1. Manage IST Application Toolbox
  • Develop and maintain extensive knowledge of applications in IST toolbox.
  • Identify trends in IST application usage and issues; share trend analysis, issues and opportunities with IST team and collaborate to maximize IST application effectiveness and productivity.
  • Maintain and monitor software licenses and vendor documentation.
  • Develop and maintain an understanding of foundation operations and processes to identify IST application features that can increase end user effectiveness and efficiency. 
  • Work with IST staff to ensure current and proposed IST applications are compliant and secure.
  • Ensure all applications are updated in a timely manner to maintain security and provide access to additional features.
  1. Other
  • Assist in the tracking of hardware inventory. Monitor and maintain computer supplies. Order equipment and track inventory.
  • Work with Network Security Administrator to install software on new or existing devices in accordance with standard procedures.
  • Actively participate in IST and organizational projects as needed.
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